vip1's Complete FAQ —
All your answers in one place

At vip1, withdrawal requests are typically processed in 10 to 45 minutes. In most cases the funds are sent directly to your bKash, Nagad, or Rocket account. If the money does not arrive within that time, contact us via live chat.

Yes, vip1's withdrawal service is active seven days a week, 24 hours a day. You can withdraw at any time, including on Fridays, Saturdays, or public holidays. Processing takes 10–45 minutes, and if there is any extra delay our 24/7 support team is ready to help.

For security reasons, vip1 always recommends that withdrawals be made only to a bKash, Nagad, Rocket, or Upay account registered in your own name. This keeps your funds safe and helps complete the process faster. Withdrawals to third-party accounts are not supported.

The minimum withdrawal amount at vip1 is ৳1,000. Requests for less than this amount cannot be processed. This minimum applies to every payment method — bKash, Nagad, Rocket, Upay, and bank transfer.

If a withdrawal has been showing 'processing' for more than 45 minutes, first check your mobile wallet's internet connection and balance status. If the issue remains, share your transaction ID with the vip1 support team via live chat or email at [email protected] — they will assist you quickly.

Roulette has a spinning wheel with numbers 1–36 and a zero (0). Players bet on which number the ball will land on, which colour (red/black), or whether the number will be odd or even. A live dealer spins the wheel in real time and the result is determined by where the ball stops. Payouts vary by bet type — higher for a single number, lower but with better odds for colour bets.

Teen Patti is a well-known card game from South Asia played with three cards, where the player with the highest hand wins. Andar Bahar is even simpler — a joker card is shown and you bet on whether the next matching card will fall on the 'inside' (Andar) or 'outside' (Bahar). Both games are fast-paced and easy to understand, making them ideal for new players.

Yes, live dealer games are streamed live from real studios. Trained dealers use actual cards, wheels, or dice, and you watch it all in real time from home. The outcome is determined entirely by the dealer, not by any computer-generated result — that is the real appeal of live casino.

Yes, vip1's live casino section is fully optimised for mobile browsers. You can play comfortably on any Android or iOS smartphone using Chrome or Safari. For a smooth experience, use a 4G or stable Wi-Fi connection, as live video streaming uses comparatively more data.

Baccarat is actually quite straightforward. You bet on which of two hands — Player or Banker — will score closest to 9 points. A Tie bet is also available. Points are counted based on card values and the dealer manages everything according to fixed rules. Any new player can get started easily without needing any special strategy.

vip1 does not charge any deposit fee of its own. However, your mobile banking or bank provider (bKash, Nagad, Rocket, etc.) may deduct a small transaction charge according to their own terms. This charge depends on the provider's conditions and is not under vip1's control. Check your respective payment provider's website for details.

To deposit with Nagad, first log in to vip1 and go to the Deposit section. Select Nagad as the payment method. Then use "Send Money" in your Nagad app to send funds to the number shown, and enter the transaction ID in the designated field. Your account balance will be credited within a few minutes.

The minimum deposit amount at vip1 is ৳500, and this applies to every payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you must deposit at least ৳500. Deposits below this amount are not accepted.

First, wait a few minutes as there may be a slight delay during peak network times. If the issue persists, contact vip1's live chat with your transaction ID and amount, or email [email protected]. With the correct details, the support team will verify and resolve the issue quickly.

vip1 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can send from major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank. The minimum deposit is ৳500 for all methods.

Yes, vip1 is fully mobile browser-friendly. Simply open vip1.beer in Chrome, Firefox, or Safari on any Android or iOS device to access the entire platform — no separate app download is needed. The site is built with a responsive design, so all features are accessible on smaller screens too.

vip1 is fully supported on modern Android smartphones and tablets, iPhone and iPad (iOS 13+), and desktop or laptop computers running Windows or macOS. The best performance is achieved on the latest versions of Chrome, Firefox, Edge, and Safari. Some features may not work correctly on older operating systems.

If the connection drops, the game is usually saved on the server in the state it was in at that moment. Reconnecting and logging back in will generally return you to where you left off. If there is any issue, contact vip1's live chat immediately and mention the round ID or time — the support team will verify and assist you.

Absolutely. On Android, open vip1.beer in Chrome and select "Add to Home Screen" from the menu. On iPhone, tap the share icon in Safari and choose "Add to Home Screen". This creates a shortcut icon so you can open the site in one tap, just like an app.

First, clear your browser's cache and cookies. Then restart your internet connection — mobile data or Wi-Fi. Check whether your browser is up to date. If the problem persists after these steps, try using a different browser. If the issue keeps happening, let vip1 support know.